Hamptons & North Fork REALTORS® Association

PO Box 427 Southold, NY 11971 email: info@hanfra.com phone: 631-734-8310 fax: 866-941-8682

FILING A COMPLAINT, REQUEST MEDIATION OR ARBITRATION

HOW TO FILE AN ETHICS COMPLAINT,  REQUEST MEDIATION or ARBITRATION

The 17 articles of the Code of Ethics, represent a promise of performance and professionalism by all who become REALTORS®.  As a result, the term REALTOR® has come to connote competency, fairness and a higher standard of integrity.

Enforcement of the Code Ethics is the responsibility of the local association or board (HANFRA) and its members, and a duty as the result of being a member of the National Association of REALTORS® (NAR) and the New York State Association of REALTORS® (NYSAR).

It is the Code of Ethics which separates REALTORS® from other licensees and we take the enforcement of the Code very seriously.  Ethics complaints may be filed by the REALTOR® member or members of the public. Ethics complaints serve to educate members as well as provide a disciplinary process when violations have occurred. Any person having reason to believe that a member is guilty of any unethical conduct may file a complaint in writing with the local board in which the member holds membership.

The Hamptons North Fork REALTORS Association®  (HANFRA) provides its members and consumers a process to resolve issues of potentially unethical conduct. Claims of unethical conduct may be resolved through a full due process hearing conducted in accordance with nationally accepted guidelines. Use the links below to learn more about the REALTORS®commitment to honorable, faithful, and competent service to clients, customers, and other members of the public.

Should you have any questions about the Code of Ethics, Mediation or Arbitration process, please do not hesitate to contact our Executive Office, Richard Stauffer, at info@hanfra.com or call 631-734-8310, for assistance.

FORMS:

Overview of the Process

Code of Ethics and Standards of Practice Manual

Before you file a Complaint 

Ethics Complaint Form

 

MEDIATION

HANFRA requires that all parties engage in mediation before filing an ethics complaint or request arbitration

FORMS:

Request for Mediation

Agreement to Mediate

 

ARBITRATION

A REALTOR® principal or client of a REALTOR® can initiate an arbitration by written request to the Executive Officer of the Board/Association of which the REALTOR® principal is a member, or participant in a Board’s MLS pursuant to those procedures outlined in Part 10, Section 47 of the

Code of Ethics and Arbitration Manual.

 

FORMS:

Request for Arbitration

Non Member Request to Arbitrate

 

ADDITIONAL RESOURCES

For all forms needed to file an Ethics complaint, Request Arbitration or Mediation CLICK HERE

 

Completing your Code of Ethics Training

Code Ethics and Professional Standards Resources

Pathways to Professionalism